What is conflict?
    What are myths surrounding conflict?
  • Conflict shouldn't happen
  • Conflict is a lack of communication.
  • Conflict can be avoided.
  • All conflict can be resolved.
  • Conflict can only have one winner.
    What are the truths about conflict?
  • Conflict always occurs.
  • Conflict can be managed.
  • Conflict builds relationships.
  • Conflict leads to change.
    Why is resolving conflict important?
    Who can be involved in conflict?
    How does conflict mesh with an organizational mind-set?
    What are the truths about conflict?
  • Control.
  • Expectations.
  • Information.
  • Role Ambiguity.
  • Resources.
  • Stress.
  • Personality.
    What are the types of conflict?
  • What are personal conflicts?
  • What are team conflicts?
    What are the steps to resolving conflict?
  • Identify the method to use.
  • Follow the appropriate process.
  • Practice effective communication techniques.