What are myths surrounding conflict?
- Conflict shouldn't happen
- Conflict is a lack of communication.
- Conflict can be avoided.
- All conflict can be resolved.
- Conflict can only have one winner.
What are the truths about conflict?
- Conflict always occurs.
- Conflict can be managed.
- Conflict builds relationships.
- Conflict leads to change.
Why is resolving conflict important?
Who can be involved in conflict?
How does conflict mesh with an organizational mind-set?
What are the truths about conflict?
- Control.
- Expectations.
- Information.
- Role Ambiguity.
- Resources.
- Stress.
- Personality.
What are the types of conflict?
- What are personal conflicts?
- What are team conflicts?
What are the steps to resolving conflict?
- Identify the method to use.
- Follow the appropriate process.
- Practice effective communication techniques.